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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Leonora Smith

Leonora Smith

July 20, 2026

5  out of  5
rating by Leonora Smith
"I've gotten very professional, courteous, experience with the Paul Rohrbaugh and his team of employees. I've been State Farm Insurance from approximately 2006 to present; transferring from Southern California State Farm Insurance.
I enjoyed my conversations and services provided with all the team members: Tammi, Ryan, and Hannah, etc.
I would recommend them to other prospective clients."
We responded:
"Leonora!! So appreciate your kind and gracious words to us. We are thrilled that you've chosen us to assist you with your insurance needs. Grateful for you! Thank you!"
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Brooke Vargas-Jackman

July 20, 2026

5  out of  5
rating by Brooke Vargas-Jackman
"Professional and mindful of time. Thanks would recommend. Helpful with getting answers to multiple questions."
We responded:
"We are grateful for your 5-star review, Brooke! Thanks for taking a moment to share your positive rating of State Farm Agent Paul Rohrbaugh’s Team here in Tacoma . "
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Sophy Meas

July 17, 2026

5  out of  5
rating by Sophy Meas
"Hannah was very kind and polite . I’ve been a customer for over 20 years with State Farm they have great customer service ."
We responded:
"Sophy, thank you so much for your continued business over the years! So proud that you've been our customer for over 20 years!! Thank you. I appreciate your kind word on the review. It's an honor to serve you."
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Martha Muroki

July 16, 2026

5  out of  5
rating by Martha Muroki
"I have been with the company for over 10yrs now and they have been good."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Paul Rohrbaugh’s Team. "
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Linda Carmichael

July 8, 2026

5  out of  5
rating by Linda Carmichael
"Friendly and helpful. Always pleasant to talk with"
We responded:
"Linda, thanks for taking the time to give us a 5 Star review. Your words work wonders for those prospective clients who don't know us but really want to find an Agent they can trust. It means the world to me and my team. "
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Josh Collier

July 1, 2026

5  out of  5
rating by Josh Collier
"Great experience, really good customer service, very helpful figuring out my coverage and getting a good price."
We responded:
"Thanks for your kind words, Josh! It is always easier to navigate these sometimes rough waters with ease and with people who are approachable and friendly. State Farm isn't always the least expensive Company on the list but time has proven again and again, that we're one of the best. Welcome aboard, Josh!"
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Janet Snape

June 30, 2026

5  out of  5
rating by Janet Snape
"Very friendly and helpful staff"
We responded:
"Janet, really appreciate your kind words in noticing our team and their service to you. Though insurance can be confusing and hard to navigate, it's always better when you have helpful and friendly people to make that be easier. Thanks for noticing that in my team. I'm really proud of you for letting us know you were helped well!
"
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Lavis Kumar

June 30, 2026

5  out of  5
rating by Lavis Kumar
"Neuza is the best, highly recommend.👍👍👍👍"
We responded:
"Lavis, thanks for your kind words about Neuza! She is a talented and tenacious service provider, we are honored to have her on our team. Thanks for noticing and taking time to share your thoughts with us!"
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Jennifer Diaz

June 8, 2026

5  out of  5
rating by Jennifer Diaz
"Ryan has always been very kind and patient when I need to ask questions or talk about changes. I would highly recommend him and State Farm."
We responded:
"Thank you, Jennifer! I'm happy to hear that Ryan has been kind and patient in assisting you with your questions and changes. Your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"
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John Arvin Clavecillas

May 22, 2026

5  out of  5
rating by John Arvin Clavecillas
"Ryan Very detail oriented, Professional, and easy to talk to."
We responded:
"John, I'm delighted by your feedback. Ryan is an outstanding member of our team and his detailed oriented and professional approach is generating quite the following. I'm glad he's on our team and was able to give you this kind of quality experience. We appreciate your business. Thank you"
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Chris Rey

May 19, 2026

5  out of  5
rating by Chris Rey
"I have been with State Farm for many years."
We responded:
"Chris, it is a pleasure to hear what a wonderful experience you have had with us over the years! We really appreciate your honest feedback. It's reviews like this that help us grow and respond correctly. Thrilled you had a great experience...it means the world to me. Thanks!!"
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David Schonhard

May 5, 2026

5  out of  5
rating by David Schonhard
"Great service and pricing."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Yvette Dobson

April 30, 2026

5  out of  5
rating by Yvette Dobson
"Ryan and Neuza went above and beyond to assist us with an aging family members auto insurance coverage. They took the time to assist us with what will work best for our current situation. They were very informative while showing concern and compassion for a long standing client. What a team! Thank you dynamic duo."
We responded:
"Thank you for your kind review of State Farm Agent Paul Rohrbaugh’s Team. We appreciate it!"
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Ivonne Fry

April 20, 2026

5  out of  5
rating by Ivonne Fry
"A perfect team—always answering your questions and helping you resolve your problems. Highly recommended. I have been with them for over 20 years, and they have always been there to support me during difficult times."
We responded:
"Hi Ivonne! Really appreciate you taking a couple of minutes to comment. We are grateful for every review we get and yours was a special one. Here's to 20 more years!! Thank you! "
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Karissa Sanford

April 15, 2026

5  out of  5
rating by Karissa Sanford
"Ryan made the whole process of switching my insurance very easy. He communicated great and was super helpful from the start answering all my questions which I really appreciated. He helped save me a lot of money even adding more coverage. Im definitely glad I worked with him."
We responded:
"Thanks for your 5 star feedback about Ryan and your enhanced experience with switching. I will be sure and pass that feedback along to him. "
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Nate Kelsey

April 9, 2026

5  out of  5
rating by Nate Kelsey
"Tami was a huge help and made acquiring renters insurance a smooth and quick process, making sure we were fully protected."
We responded:
"Hey, Nate! Thanks so much for your 5 Star feedback. So kind of you to take the time to share your experience. Tami is a remarkable team member! She's been with me for 25 years. I will add your name to the remarkably long list of clients who feel the same way you do. Her focus and kindness and follow through is the reason we're still growing and flourishing. But the reason we've gotten here is because of clients like you, Nate! Blessings to you."
Profile photo of Florence Dunn

Florence Dunn

March 31, 2026

5  out of  5
rating by Florence Dunn
"I absolutely love this Office. I have been one of their most loyal customers in my opinion for over 15 years. I trust this office with my children’s life insurance policies, as well as past car insurance policies. Every single time I call they have some of the best customer service. Tammy has been one of the most amazing representatives I’ve ever dealt with. I believe she’s been with the company for just as long as that Office has been there. But that’s not to take away from anyone in that office because every single person, including Ryan and even Paul The owner of the office which is cool to be able to call in and be able to speak with the owner. During hard times because life does throw curveballs at you I know I can call in and they are always there to help in every single way and use every single tool that they have at their disposal to make the situation as easy-going as possible. I would strongly recommend if you are reading this and are having doubts about your current insurance company to definitely give them a call. This is not a paid sponsorship or anything like that. I just don’t know how to convey the true Essence of this amazing Office. You will not regret it."
We responded:
"Wow, Florence! Thank you so much for your kind words this afternoon. I'm so grateful that we get to serve clients like you who trust us. It was so thoughtful of you to notice and then let the world know that you are pleased with us. I will make a special point to let my team read this review and experience your kindness. Reviews like this make us want to do even more to help our clients. Blessings to you, Florence. It's an honor to serve you."
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Lance Shippy

March 27, 2026

5  out of  5
rating by Lance Shippy
"Paul and his team always offer great service. Thanks to Tami for all the help past week."
We responded:
"Thank you so much, Lance! It's an honor to get to serve you."
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Ms Wilbanks

March 17, 2026

5  out of  5
rating by Ms Wilbanks
"I have been a customer of State Farm for at least 40 years & with Mr. Rohrbaughs office for over 20 of those.
Tami is the office manager & an absolute wonderful person. She is kind, helpful & the epitome of customer service.
She is always helpful & willing to answer any & all questions I ever had.
I am moving out of state so unfortunately have to switch offices but I would recommend this office & Tami any day.
If you're looking for quality service with compassion... give them a call. You won't regret it.
I appreciate all the hard work & care they have provided me over the years so I know they will do the same for you."
We responded:
"Thank you so much for your kind words. We love that you're willing to recommend us to the Washington Community at large. Your words make a difference and they will help someone else find a home here. Thanks for your remarkable loyalty to State Farm for all these years. You've made a great choice and we so thankful that we got to have you as a client. I will pass your remarks about to Tami, she'll be thrilled! All the best in your new State! "
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K

March 5, 2026

5  out of  5
rating by K
"My conversation with Ryan is morning gave me some peace of mind. Thanks!"
We responded:
"Hi K! Saw this wonderful review....thank you. Ryan is one of the best. He's responsible and follows thru. I'm glad he was able to give you the peace of mind that you were looking for. Thanks for being my clients, say hello to T for me. Paul"
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Jen Miller

March 3, 2026

5  out of  5
rating by Jen Miller
"My family has been with Paul and State Farm going on three decades now. We have had to utilize our insurance police many times over the years and Paul and Tami are always extremely helpful and patient with all of our questions. We highly recommend them!"
We responded:
"Wow, Jen!! Thank you so much for your kind words. We do go back a long way together and it's been an honor for me and Tami and all my team to serve and help you with your insurance needs...but it wasn't hard, you guys are really fun and you're kind. "
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Paul Warrick

February 24, 2026

5  out of  5
rating by Paul Warrick
"Needed a form fax, they handled it immediately"
We responded:
"Thanks for your feedback, Paul! We are constantly looking for ways to improve so your share is important. Thanks for taking the time to let us know. "
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A E

February 11, 2026

5  out of  5
rating by A E
"Amazing. Always so helpful, full of knowledge and accommodating. I've had this State Farm office for decades."
We responded:
"AE, super thoughtful of you to leave us a review. It's always encouraging when my great clients help me to notify the rest of the world that we love helping people. Thank you for taking the time to write this review!!"
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June Bug

January 26, 2026

5  out of  5
rating by June Bug
"Ryan was great and helped me with kindness and patience!😊. I am however not a fan of Paul. Huge thumbs down for Paul Rohrbaugh!"
We responded:
"Thanks for your feedback. I'm mortified that you haven't heard about our amazing and free phone app. State Farm now provides a virtual and free insurance card that is always up to date right on your phone. So you never have to get a paper card any longer. The cards are always included in your renewal statement, but they sometimes get thrown out if you don't know they're there. While we have had a recent industry low price increase, I noticed that you also upgraded one of your vehicles to a 2023 and because newer vehicles are worth more than your older cars, the premiums are tied to what your new car is potentially worth. The more expensive a vehicle, the higher the premiums will be. Also, I noticed that you don't have our new Drive Safe and Save discount that can save you anywhere between 10% and 50% on your premiums. The other discount that you're eligible for is our Defensive Driver Discount that will lower your premiums by 5% with the successful completion of an online class. Please call us for more info, we would love to help you with your concerns. "
Profile photo of Victor Moraru

Victor Moraru

January 9, 2026

5  out of  5
rating by Victor Moraru
"I’ve been with State Farm for a long time. I insured all my vehicles with them, my business and my apartment. Paul always takes good care of me and answers all my questions. I will definitely recommend State Farm to all my friends and family."
We responded:
"Victor, thanks for honoring us with your 5 Star feedback. I thought I responded to you when you first posted this, but somehow I must've missed your great response. We are super grateful for you. Thanks for letting us be your first and best choice for your insurance needs!! "