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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Janice Goggin

Janice Goggin

September 4, 2026

5  out of  5
rating by Janice Goggin
"I had such a great experience working with Hannah at State Farm! I had just purchased a new car and needed to transfer my insurance, and since I’m not exactly an insurance expert, I had quite a few questions. Hannah made the entire process so easy and took the time to explain everything clearly.

She was incredibly knowledgeable, responsive, and followed up on everything in a timely manner. And the best part? She actually found me some additional savings!"
We responded:
"Janice, thank you so much for your wonderful comments about your 5 Star experience with Hannah. So glad you had a great experience with her. Love that she found you some additional discounts. Hannah loves people and that's on display in her interactions with our clients. We're blessed to have her on the team! We're also thrilled to have you with us as well! Thank you!"
Profile photo of Sharon Schaff

Sharon Schaff

September 2, 2026

5  out of  5
rating by Sharon Schaff
"Wonderful people to work with I have never had a problem with anyone that works there."
We responded:
"Sharon, so grateful for your great experiences with us. Glad that the good work of helping clients like you is continuing! You've been a great client over the years and have been with me since I started as an Agent! Thank you for all those years! Happy Holidays to you!"
Profile photo of SAPHIYA ADHIKARI

SAPHIYA ADHIKARI

August 31, 2026

5  out of  5
rating by SAPHIYA ADHIKARI
"She is the best. She did such a good job, highy recommended.❤️❤️❤️❤️❤️"
We responded:
"Saphiya, thank you so much for this wonderful 5 Star review for our team member, Neuza and her great service to you. It is a great honor when one of our clients takes time to notice and acknowledge a job well done. Your kindness matters. We appreciate you and your opinion. "
Profile photo of Sharon Olson

Sharon Olson

August 28, 2026

5  out of  5
rating by Sharon Olson
"Hannah did a great job of transferring our auto insurance from our old car to our new car."
We responded:
"Sharon, thanks for taking the time to let us know about your experience. Hannah is a great asset to the Agency and to our team...thanks for noticing and commenting, your opinion matters. Grateful for your business!"
Profile photo of DeeAnne Shaw

DeeAnne Shaw

August 28, 2026

5  out of  5
rating by DeeAnne Shaw
"Ryan was fantastic! He answered all my questions. Responded right way. Made sure I understood the coverage. Highly recommend!"
We responded:
"DeeAnne! So good of you to gift our team with your 5 Star review. You've been a client of our for a very long time and it a delight to know that after all this time, you're still pleased with how our team responds. That is such a kind gift to all of us and it just makes us want to serve you more. Thanks for your kind review of Ryan's efforts, I will be sure to let him know. "
Profile photo of Karen Shanks

Karen Shanks

August 26, 2026

5  out of  5
rating by Karen Shanks
"Thank you for the excellent coverage and service you provide. Paul Rohrbaugh, and all of his staff, like Hannah the other day, always takes care of all or needs! So thankful to them all."
We responded:
"Thanks so much for your grace filled comments about the service you received from Hannah and the rest of our team. You and Pepper are the best and it is fun and satisfying to help you with your coverages. If there was a way to clone you we would. Looking forward to helping you in the future weeks and months to come. You're a blessing to our Team. Thank you for noticing and for letting us know. "
Profile photo of Venessa Christensen

Venessa Christensen

August 26, 2026

5  out of  5
rating by Venessa Christensen
"We have so appreciated State Farm and specifically Paul’s office! The customer service is truly exceptional! Any time we have questions, they are always there for us. We also so appreciate Tami! She is always incredibly helpful!"
We responded:
"Venessa, seeing your comments here made me smile. When you validate and appreciate the people who I've chosen to be on my team, like Tami, I'm like a proud papa who is overjoyed to see his kids flourish. Thank you for noticing and being willing to comment. It's a gift to my office and my Team!"
Profile photo of Lynn Brown

Lynn Brown

August 26, 2026

5  out of  5
rating by Lynn Brown
"Every time I call Paul Rohrbaugh's office, I am helped by a kind, competent person. Neusa was very thorough and helped me make the insurance changes we needed."
We responded:
"Really grateful for your insightful comments about my Team and specifically about Neuza. She's a remarkable person and I'm honored that we get to have her on our team. Love the fact that she was thorough and helpful in helping you make changes to your insurance. Thanks for noticing and taking the time to write a review. You made her day and mine too! Thank you."
Profile photo of Julie Rudsit

Julie Rudsit

August 25, 2026

5  out of  5
rating by Julie Rudsit
"Neuza at Paul Rohrbach’s State Farm office has assisted me several times. She is always friendly, knowledgeable and efficient. Each time I speak with her she takes care of my requests with a kind and professional manner. I highly recommend this company!"
We responded:
"Thanks so much for your kind words and feedback regarding Neuza! We are so fortunate to have her on our team. I often tell my team that the most important thing we offer our clients is kindness and follow-through. It's so encouraging to watch Neuza embody those values to our clients. But the fact that you noticed and said something is a remarkable gift. Thank you, we look forward to serving you for a long time. "
Profile photo of Carol Lang

Carol Lang

August 19, 2026

5  out of  5
rating by Carol Lang
"excellent customer service...all questions answered and timely process."
We responded:
"Thank you so much for your recent 5 Star review. We are so grateful for your business and your willingness to trust us with your insurance needs. I'm sure that Hannah had a role in helping make you feel at home in our office. Your opinion means a lot! "
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Amber Solesbee

August 14, 2026

5  out of  5
rating by Amber Solesbee
"I've been with State Farm for over 30 years. They have been so easy to work with. Whether it's when I hit a deer or had water leaks under my house. Highly recommend Paul Rohrbaugh. Love working with Tami as well."
We responded:
" Amber!! So good to see your review of our office. It's been an honor to have you as a client all these years. Having your kind words on my website is one of the best gifts we could ever receive, thank you! It makes a huge difference in this marketplace. "
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Ron Weber

August 7, 2026

5  out of  5
rating by Ron Weber
"Very helpful and honest when ever I need anything, great agent as well as the rest of the team."
We responded:
" Thanks for your kind words, Ron! So glad you're a client here. My Team enjoys you as well. Glad that we get to be the ones helping you with your insurance and financial services needs. Thanks for taking the time to let us know. "
Profile photo of Ty Cordova

Ty Cordova

July 31, 2026

5  out of  5
rating by Ty Cordova
"Hannah confirmed my policies and put me on autopay per my request. She was extremely helpful and pleasant, patiently answering all the questions I had. Paul and the entire team (Tami, Ryan and Hannah) are excellent to work with!"
We responded:
"Ty, we have so appreciated your loyalty to State Farm and to our Agency. It continues to be a delight to serve you guys!! What a gift it is to have clients like you. "
Profile photo of Jeremy Lisoski

Jeremy Lisoski

July 30, 2026

5  out of  5
rating by Jeremy Lisoski
"Always happy to help with car insurance highly recommend Statefarm😊 truly amazing customer service definitely 🙂🙂"
We responded:
"Jeremy, thank you for your kind words and recommendation! We're happy to assist with your car insurance needs.

- Paul Rohrbaugh - State Farm Insurance Agent, Tacoma, WA"
Profile photo of Robert Brown

Robert Brown

July 27, 2026

5  out of  5
rating by Robert Brown
"I’ve been with State Farm for YEARS! Never once have I been disappointed with the service I e received and the people they employ are genuinely nice. Hannah, welcome to the family and thank you so much for starting my Monday with your help and good news for my new windshield for my truck."
We responded:
"Thanks for your kind and gracious words, Robert! Your opinion often helps others who want to be known and valued to join our collective journey. I really appreciate your insights."
Profile photo of Leonora Smith

Leonora Smith

July 20, 2026

5  out of  5
rating by Leonora Smith
"I've gotten very professional, courteous, experience with the Paul Rohrbaugh and his team of employees. I've been State Farm Insurance from approximately 2006 to present; transferring from Southern California State Farm Insurance.
I enjoyed my conversations and services provided with all the team members: Tammi, Ryan, and Hannah, etc.
I would recommend them to other prospective clients."
We responded:
"Leonora!! So appreciate your kind and gracious words to us. We are thrilled that you've chosen us to assist you with your insurance needs. Grateful for you! Thank you!"
Profile photo of Brooke Vargas-Jackman

Brooke Vargas-Jackman

July 20, 2026

5  out of  5
rating by Brooke Vargas-Jackman
"Professional and mindful of time. Thanks would recommend. Helpful with getting answers to multiple questions."
We responded:
"We are grateful for your 5-star review, Brooke! Thanks for taking a moment to share your positive rating of State Farm Agent Paul Rohrbaugh’s Team here in Tacoma . "
Profile photo of Sophy Meas

Sophy Meas

July 17, 2026

5  out of  5
rating by Sophy Meas
"Hannah was very kind and polite . I’ve been a customer for over 20 years with State Farm they have great customer service ."
We responded:
"Sophy, thank you so much for your continued business over the years! So proud that you've been our customer for over 20 years!! Thank you. I appreciate your kind word on the review. It's an honor to serve you."
Profile photo of Martha Muroki

Martha Muroki

July 16, 2026

5  out of  5
rating by Martha Muroki
"I have been with the company for over 10yrs now and they have been good."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Paul Rohrbaugh’s Team. "
Profile photo of Linda Carmichael

Linda Carmichael

July 8, 2026

5  out of  5
rating by Linda Carmichael
"Friendly and helpful. Always pleasant to talk with"
We responded:
"Linda, thanks for taking the time to give us a 5 Star review. Your words work wonders for those prospective clients who don't know us but really want to find an Agent they can trust. It means the world to me and my team. "
Profile photo of Josh Collier

Josh Collier

July 1, 2026

5  out of  5
rating by Josh Collier
"Great experience, really good customer service, very helpful figuring out my coverage and getting a good price."
We responded:
"Thanks for your kind words, Josh! It is always easier to navigate these sometimes rough waters with ease and with people who are approachable and friendly. State Farm isn't always the least expensive Company on the list but time has proven again and again, that we're one of the best. Welcome aboard, Josh!"
Profile photo of Janet Snape

Janet Snape

June 30, 2026

5  out of  5
rating by Janet Snape
"Very friendly and helpful staff"
We responded:
"Janet, really appreciate your kind words in noticing our team and their service to you. Though insurance can be confusing and hard to navigate, it's always better when you have helpful and friendly people to make that be easier. Thanks for noticing that in my team. I'm really proud of you for letting us know you were helped well!
"
Profile photo of Lavis Kumar

Lavis Kumar

June 30, 2026

5  out of  5
rating by Lavis Kumar
"Neuza is the best, highly recommend.👍👍👍👍"
We responded:
"Lavis, thanks for your kind words about Neuza! She is a talented and tenacious service provider, we are honored to have her on our team. Thanks for noticing and taking time to share your thoughts with us!"
Profile photo of Jennifer Diaz

Jennifer Diaz

June 8, 2026

5  out of  5
rating by Jennifer Diaz
"Ryan has always been very kind and patient when I need to ask questions or talk about changes. I would highly recommend him and State Farm."
We responded:
"Thank you, Jennifer! I'm happy to hear that Ryan has been kind and patient in assisting you with your questions and changes. Your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"
Profile photo of John Arvin Clavecillas

John Arvin Clavecillas

May 22, 2026

5  out of  5
rating by John Arvin Clavecillas
"Ryan Very detail oriented, Professional, and easy to talk to."
We responded:
"John, I'm delighted by your feedback. Ryan is an outstanding member of our team and his detailed oriented and professional approach is generating quite the following. I'm glad he's on our team and was able to give you this kind of quality experience. We appreciate your business. Thank you"